privacy & legal info

Note

Third parties are not permitted to use the contact and email addresses provided in the legal information to send unsolicited information. In the event of non-compliance, the VVO reserves the right to take legal action.

Responsibility for content

Verkehrsverbund Oberelbe GmbH
Leipziger Straße 120
01127 Dresden

Tel: +49 (0) 351 / 852 65 - 0
Fax: +49 (0) 351 / 852 65 - 13

Additional information in compliance with the EGG (German Act on Basic Legal Terms for Electronic Business Transactions) and Article 6 TDG (German Telemedia Act):

 

The GmbH and the association constitute a tax group.

VAT ID number: DE204280325
Registry court: Amtsgericht Dresden
Trade registration no.: HR B 17789

CEO of Verkehrsverbund Oberelbe GmbH:
Burkhard Ehlen, CEO

Editors:
Sandra Petzold, Online Editor
Dirk Geppert, New Media Executive

General Terms and Conditions (AGB)

The following terms apply to legal transactions conducted by the Verkehrsverbund Oberelbe GmbH or the Zweckverband Verkehrsverbund Oberelbe with entrepreneurs or other contracting parties as defined in Article 310 Para. 1 Sentence 1 BGB (German Civil Code), to the exclusion of any of the other party's business terms that might conflict:

  1. In signing the contract, the contracting party concerned asserts to the Verkehrsverbund Oberelbe GmbH or the Zweckverband Verkehrsverbund Oberelbe that they agree to the relevant, applicable provisions in the MiLoG (German Minimum Wage Act) and will continue to comply with them throughout the contract period.
  2. Should the Verkehrsverbund Oberelbe GmbH or the Zweckverband Verkehrsverbund Oberelbe so request, the contracting party undertakes to provide evidence that they are complying with the MiLoG, particularly in terms of paying minimum wages.
  3. The Verkehrsverbund Oberelbe GmbH and the Zweckverband Verkehrsverbund Oberelbe are entitled to withhold any agreed payment, in full or in part, until the contracting party provides evidence that they are complying with the MiLoG.
  4. In principle, the contracting party should carry out any agreed work themselves. They may only outsource work to a third party after receiving prior written permission from the Verkehrsverbund Oberelbe GmbH or the Zweckverband Verkehrsverbund Oberelbe. Should this permission be granted, the third party is not entitled to outsource the work to any other sub-contractor. In signing this contract, the contracting party confirms that they have notified third parties about this.

The Verkehrsverbund Oberelbe GmbH and the Zweckverband Verkehrsverbund Oberelbe do not participate in dispute resolutions with a consumer mediation board.

The EU Commission's online dispute resolution platform: www.ec.europa.eu/consumers/odr

As at: 1. February 2017

Usage rights and copyright

Usage rights and copyright © 1999 – 2018  Verkehrsverbund Oberelbe GmbH, Leipziger Straße 120, 01127 Dresden

All rights reserved.

Liability exclusion clause

We try to ensure that our website is always up-to-date, and that its content is full and accurate. However, we cannot guarantee that no errors will occur. We offer no guarantee for the currency, accuracy or completeness of the content on our website. Liability claims are excluded unless they are based on intention or gross negligence. We expressly reserve the right to change parts of the website or the entire website, or to delete them temporarily or definitively, without any specific announcement.

Despite taking great technical care over the content of third party links that we have inserted, we accept no liability for their current content or for the availability of direct or indirect external links. The content of the linked websites is purely the responsibility of their operators. The provider of the third party website, alone, is liable for any illegal, incorrect or incomplete content and, in particular, for any losses that may result from using those websites. We expressly distance ourselves from all the content on all the linked websites.

The use of the Guest Book is solely the guest's responsibility. To avoid the publishing of Guest Book entries which are illegal, the VVO reviews and explicitly approves Guest Book entries before they are published. Both negative and positive opinions are published. If the VVO are commenting on an entry, it will be approved within 10 working days. The publishing user of the entry concerned, alone, is liable for any illegal, incorrect or incomplete content and, in particular, for any losses that may result from using the Guest Book. Guest Book entries do not reflect the opinion of the VVO.

On this website we try to respect the copyright of any objects used, or to use objects that we have created ourselves or that are in the public domain. All of the rights of the owners concerned shall apply, with no restrictions. The copyright for objects we have created shall remain our property, with no restrictions. These objects may not be duplicated or used in other publications without our explicit consent.

Using the website implies acknowledgement of this liability exclusion.

If sections or particular wordings in this text do not match, no longer match or do not fully match, the applicable legal situation, the remaining parts of the liability exclusion shall continue to apply.

Design and execution

webit! Gesellschaft für neue Medien mbH
Schandauer Straße 34
01309 Dresden
www.webit.de

Data protection

General

The following information applies to all websites and digital services for which we are responsible. They may contain links to other websites and to the services of other companies and providers. Their regulations and declarations apply to these websites and services.

You may use our website without furnishing personal Information.

1. Online contact form and use of VVO customer guarantees
2. Use of "Praise & Criticism" and "BLOG“
3. Subscription bonus portal
4. Ordering and shipping
5. Mobile website VVO mobile/App VVO mobile
6. Newsletter
7. Service für Webseitenbetreiber „Fahrplan für Ihre Website"
8. Social media communication channels and plug-ins
9. Online tools
10. Use of cookies
11. Web Analytics
12. Video surveillance mobility centre
13. The VVO Data Protection Officer


1. Online contact form and use of VVO customer guarantees

The online contact form is used for establishing contact with our service staff for the purpose of redeeming VVO customer guarantees or for you to inform us of your concerns, such as questions, complaints or praise. If you use one of the provided links, you will be directed to our customer contact system "ELMA". "ELMA" is a database software that enables us to manage requests electronically. The VVO passes on the notified warranty claim to the transport company for further processing. In this way, the transport company which suffered the damage can access this database. For this purpose, the transport company only accesses personal data to the extent and for the duration necessary to process your warranty claim. To conclude the warranty claim, the transport company which suffered the damage contacts the customer directly. The personal data will be deleted one year after the completion of the VVO process. They will not be passed on to any third party.

This service may be used fully only after providing your name, as well as your postal and email addresses. The data will be stored for a maximum of one year for the processing of the warranty claim or until your request has been fully responded to. You can enquire at Datenschutz@vvo-online.de at any time to find out which of your personal data we have stored and to request the premature deletion of your data at the same address. As a result, your warranty claim may not be finalised and you may not receive compensation or a response to your request.

2. Use of “Praise & Criticism” feature and the “BLOG”

The indication of email addresses under “Praise & Criticism” as well as in the Comment feature in the VVO blog: http://blog.vvo-online.de is not mandatory. It makes sense to enter your email address in the “Praise & Criticism” section if you would like to receive our response. Your data will not be processed further. We also save the configuration when comments are submitted under “Praise & Criticism”. The IP address, browser and operating system of your computer are stored in detail so that we can recognise manipulated comments and respond to them, if necessary. This information will be stored for 1 year after submission of the comment and will not be processed further. If you would like a personal reply to your email address, please let us know using the online contact form. The data protection regulations for the online contact form and use of VVO customer guarantees apply.

3. Subscription bonus portal

For passengers who have purchased a subscription monthly pass or a job ticket from a transport company in the VVO, we offer varying competitions and discounts in the subscription bonus portal all the year round. Participation allowed for those who are 18 years old and above.

Promotions may be used in the subscription bonus portal only after entering your name, mail address, subscription number, date of birth and email address. This information is used to notify you of any win and to deliver it to you. The data will be stored for this purpose for up to a maximum of one year.

You can enquire at Datenschutz@vvo-online.de at any time to find out which of your personal data we have stored and to request the premature deletion of your data at the same address. Your participation will be void if the promotion for which you have provided your details has not been completed at that time.

4. Ordering and shipping

You can order brochures containing fare information, route maps, as well as flyers on leisure activities or service information, and can purchase VVO timetable leaflets for a fee at the VVO Shop, by email, at the VVO InfoMobile or by telephone. To do this, you must provide your name, as well as your postal and email addresses (not compulsory for telephone orders). This information is necessary to deliver the ordered items to you. The data will be stored only for this purpose and up to a maximum of one year.

You can enquire at Datenschutz@vvo-online.de at any time to find out which of your personal data we have stored and to request the premature deletion of your data at the same address. Your order will not be delivered if the ordering process for which you have entered your data has not been completed at this time.

Supplement: For the purchase of chargeable items

The purchase of chargeable items is made exclusively on account. The invoice data is subject to the statutory time limits for storage.

5. VVO mobile website / VVO mobile app

The www.vvo-mobil.de mobile website and the VVO mobile app offer our service on the go. You can find timetable information using mobile devices. No personal data will be stored for this purpose. For the location feature (information on the stop closest to the detected location), the location data are collected once only for the current queries and will not be stored for the time thereafter. It is possible to use the information without determining the location at any time.

Supplement: Ticket purchase on the mobile website or the app

You can buy tickets on the VVO mobile website, as well as via the VVO mobile app. You will be redirected to HandyTicket Germany. The purchase is possible only by signing up at HandyTicket Germany. This requires a one-time sign-up with this provider. You always exclusively use the services of HandyTicket Germany when purchasing a ticket. HandyTicket Germany is responsible for the handling of your data. The data protection regulations applicable to this provider can be found at https://handyticket.de/datenschutz/

6. Newsletter

The VVO Newsletter informs you about current topics. You can receive the newsletter by entering your email address. It will be stored for this purpose until you cancel it. You may revoke your consent at any time by writing to Datenschutz@vvo-online.de. This will result in unsubscribing the newsletter.

7. Service for website operators “Roadmap for your website”

In order to use the “Roadmap for your website” service, you must provide your email address so that we can send you the generated links (text link, graphic link, entry form). We will also use your email address to notify you of any updates to this feature. The website on which you integrate this service must be indicated so that VVO can check the presentation of the service. Your e-mail address and your website will be stored for this purpose until your revocation. You may revoke your consent at any time by writing to Datenschutz@vvo-online.de.

8. Social media communication channels and plug-ins

VVO is on social media. Specifically, on Facebook: https://www.facebook.com/vvogmbh/, YouTube https://www.youtube.com/user/VVOmobil and a VVO press channel on Twitter https://twitter.com/vvo_presse. The profiles in these networks are independent of the www.vvo-online.de website.

Any data entered on these websites will be processed by us on these sites only.

8.1 Facebook

Facebook profile

We have a profile on Facebook https://www.facebook.com/vvogmbh. Provider is Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. Facebook is EU-US Privacy Shield certified.

Use of the VVO Facebook channel is also governed by Facebook's Privacy Policy, which can be found at https://www.facebook.com/privacy/explanation. Otherwise, the data protection regulations of the relevant providers apply.

Personal data provided for participation in competitions on Facebook will be used exclusively for the purpose of processing the raffle and will be deleted thereafter. You can enquire at Datenschutz@vvo-online.de at any time to find out which of your personal data we have stored and to request the premature deletion of your data at the same address. Your participation will be void if the promotion for which you have provided your details has not been completed at that time.

Facebook plug-ins (Like & Share button)

Our pages are equipped with plug-ins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognise the Facebook plug-ins by the Facebook logo or the "Like" button on our page. An overview of the Facebook plug-ins can be found here: https://developers.facebook.com/docs/plugins/.

When you visit our pages, the plug-in establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to assign the visit to our pages to your user account. We would like to point out that we, the provider of the pages, do not have any knowledge of the content of the transmitted data or its use by Facebook. For more information, please refer to Facebook's privacy policy at: https://de-de.facebook.com/policy.php.

If you do not want Facebook to be able to assign visits to our pages to your Facebook user account, please log out of your Facebook user account.

8.2 YouTube (plug-in)

YouTube profile

We have a profile on Youtube: https://www.youtube.com/user/VVOmobil. The provider is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

YouTube plug-ins

In addition, our pages are equipped with plug-ins from the Google-owned YouTube site. The operator of these pages is YouTube. When you visit one of our pages equipped with a YouTube plug-in, a connection is established to the YouTube servers. This will tell the YouTube server which of our pages you have visited.

If you are logged in to your YouTube account, you can allow YouTube to directly assign your surfing behaviour to your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to make our online offers appealing. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR (General Data Protection Regulations).

You can find more information about the handling of user data in YouTube's privacy policy: https://www.google.de/intl/de/policies/privacy.

8.3 ISSUE (plug-in)

Our website has an integrated Flash plug-in from Issuu Inc., 131 Lytton Ave, Palo Alto, CA 94301, USA. This tool allows you to view the customer magazine, Oberelbe Takt, as a scrollable electronic magazine.

Issuu uses cookies that allow us to analyse your use of this website. In this way, Issuu collects and stores personal data such as the IP address and information about the time and duration of its use. The transmission takes place if JavaScript is activated in your browser. Further information on Issuu's terms of use and data protection can be found at http://issuu.com/legal/privacy.

9. Online tools

9.1 Group registration (online tool)

We offer passengers who are travelling in large groups (above 20 persons) the option of registering their trip. Registration takes place in cooperation with the transport companies in the VVO via an online form. The form may be used by entering the title, first name, surname, name of the organisation, street address, postal code, region, telephone number, email address, as well as the number of travellers (adults, children). In addition, the desired connection (trip), as well as an optional alternative connection, must be specified. The storage of this data is necessary for the VVO to be able to register a trip by a large group with the transport company concerned. For this purpose, we transfer the aforementioned data to the transport company, which may contact the person registering in the event of a change or query. The VVO stores the personal data mentioned until the end of the trip. Thereafter, we reserve the right to store the travel data for statistical purposes. This data will be stored until your revocation. You may revoke your consent at any time by writing to Datenschutz@vvo-online.de Revocation before the start of the trip does not allow you to register it.

9.2 Combo ticket cooperation request (online tool)

We offer promoters who are organising a trade fair, congress or conference the opportunity to submit a request for a combo ticket cooperation. The request is made via an online form. The form can be used by stating the name, type of event (congress, conference, trade fair, concert, sports or other event), beginning and end of the event, address of the venue, and expected visitors. In addition, the VVO requires the company name, contact person, street name, postal code, city/district, telephone number and an email address to submit a price offer.

In the case of a cooperation, your data will be stored for the conclusion of the contract within the framework of legal requirements. If there is no cooperation, the data will be deleted. You may revoke your consent at any time by writing to Datenschutz@vvo-online.de. Revocation before the end of the cooperation means that no offer for a combo ticket cooperation can be sent to you or that no cooperation is established.

10. Use of cookies at www.vvo-online.de

Our website uses cookies. Cookies are text files that are stored in the Internet browser or on the user's computer system by the Internet browser. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is visited again.

We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change. The following data is stored and transmitted in the cookies:

https://www.vvo-online.de/

Cookies

 Name  Use
 _pk_id Random hash to uniquely identify a user
 ac_hist Contains the list of your last selected points (stops, addresses, POIs, free map points)
 ASP.NET_SessionID Random hash to uniquely identify a user
 fav_points Contains the list of your points stored as favourite
 mobilty Saves the settings of the mobility options
 l Saves the currently selected language
 dmviewmode Saves setting of the selected view for Departures
 lgn Random hash for registration in the My VVO section
 VVO mobile Note: display status of forwarding to the mobile Website

Local storage

 Name Use 
 jStorage  Optionally saves contact data for group Registration

Session storage

 Name Use 
backURL   Saves the previously visited page for “Back Navigation”

http://blog.vvo-online.de/

Cookies

Name   Use 
 _pk_id  Random hash to uniquely identify a user

Local storage

 Name Use 
 flowplayerTestStorage  Wordpress video player plug-in test

https://www.vvo-mobil.de

Cookies

 Name  Use
 _pk_id  Random hash to uniquely identify a user

Local storage

Name   Use
ngStorage-registeredConnections Notepad: number of trips
ngStorage-registeredMaps Notepad: number of tickets
ngStorage-startpage Settings for the personal welcome page
ngStorage-subscribedLines Subscribed routes

http://www.ssft.de/ or http://dein-ferienticket.de/

Cookies

Name    Use
 _pk_id  Random hash to uniquely identify a user

  

11. Web analytics

This website uses MATOMO (formerly PIWIK), an open source web analysis service which uses cookies (text files) that are stored on your computer and enable your use of the website to be analysed. The VVO stores the information that the cookies generate about your use of this website. Your IP address is stored anonymously (in the form 212.111.0.0).

The VVO will use this information to analyse your use of the website in order to generate reports about website activities and to provide other services linked to website and Internet usage. You can prevent cookies from being installed by configuring the appropriate setting in your browser software; however, we would point out that you may not be able to make full use of this website's functions if you do so. By using this website you are consenting to the VVO processing the data gathered about you in the way described above and for the purpose specified above.

12. Video surveillance mobility centre

To provide comprehensive advice, the VVO has set up a mobility centre where customers can receive personal advice and purchase tickets, information material and promotional items. The customer area is monitored by video to furnish evidence in the event of criminal incidents.

Records are stored and overwritten on a password-protected server for 48 hours. They are evaluated only in the event of a criminal offence in the customer area.

13. The Data Protection Officer

Data protection is important to us. We do everything in our power to ensure that your data is secure.

The VVO has appointed the Data Protection Officer, Mr. L. Oscar Lindh for this purpose. You can contact him at:

 

Web analysis

This website uses PIWIK, an open source web analysis service which uses cookies (text files) that are stored on your computer and enable your use of the website to be analysed. The VVO stores the information that the cookies generate about your use of this website. The VVO will use this information to analyse your use of the website in order to generate reports about website activities and to provide other services linked to website and Internet usage. You can prevent cookies from being installed by configuring the appropriate setting in your browser software; however, we would point out that you may not be able to make full use of this website's functions if you do so. By using this website you are consenting to the VVO processing the data gathered about you in the way described above and for the purpose specified above.

Image credits

External data sources

Timetable Information: Partner companies in the Verkehrsverbund Oberelbe

  • DB Regio AG (DB)
  • Dresdner Verkehrsbetriebe AG (DVB)
  • Mitteldeutsche Regiobahn (MRB)
  • Müller Busreisen GmbH
  • OVPS – Oberelbische Verkehrsgesellschaft Pirna-Sebnitz mbH (OVPS)
  • Regionalbus Oberlausitz GmbH (RBO)
  • Regionalverkehr Dresden GmbH (RVD)
  • Sächsische Dampfeisenbahngesellschaft mbH (SDG)
  • Sachsentransporte Dresden GmbH (SATRA)
  • Städtebahn Sachsen GmbH (SBS)
  • Die Länderbahn GmbH DLB (trilex)
  • Verkehrsgesellschaft Hoyerswerda mbH (VGH)
  • Verkehrsgesellschaft Meissen mbH (VGM)
  • und weitere ...

Maps: