Barrier-free by bus & rail

More information

Severely disabled passengers are carried free of charge if they have a valid severe disability pass and the social services form with a valid stamp

Passengers with restricted mobility ought to be able to be as mobile as any other passenger. Barriers are being removed from more and more stops and stations in the VVO area. We are working to provide you with increased barrier-free mobility. You sometimes need to register your journey in advance if you want to be sure that you have barrier-free access to the trams, railways and buses of the transport companies in the VVO.

Here you will find the contact details for the transport companies concerned, and details of when you need to pre-register your journey by:

Using trains

S-Bahn Dresden

Many stations have a free-of-charge service to help passengers with disabilities and restricted mobility get on and off. Tell the S-Bahn Dresden Mobility Service about your journey at least 30 minutes before you leave, or 20 minutes in the case of the Dresden Hauptbahnhof und Dresden-Neustadt stations. Tell the member of staff over the phone what the nature of your restricted mobility is, where you want to get on, when you want to leave, where you are going, and give them your phone number.

Contact:

Logo der Deutsche Bahn AG Mobility Service

Monday to Friday 7 a.m. to 8 p.m.
Saturday/Sunday/Bank holidays 10 a.m. to 6 p.m.

Tel.: 0351/ 206 82 90
Web: www.bahn.de


RegionalBahn (RB), RegionalExpress (RE), InterRegioExpress (IRE)

The Deutsche Bahn Mobility Service Centre is happy to help passengers with disabilities and restricted mobility with their travel plans. You can order a service to help you on and off and change connections for many stations, buy tickets, reserve seats and wheelchair spaces, or get your luggage picked up from your home and delivered to the address you require. The Mobility Service Centre is manned from 6 a.m. to 10 p.m.   

Contact:

Logo der Deutsche Bahn AG Mobility Service Centre

Tel.: 0180 / 6512512 (20 ct./calls from landlines)
Tel.: 0180 / 699 66 33, mention: "Betreuung" (20 ct./calls from landlines)
Fax: 0180 / 515 93 57


Email: msz@deutschebahn.com
Web: www.bahn.de/barrierefrei

E-Mail: msz@deutschebahn.com
Web: www.bahn.de/barrierefrei


Städtebahn (RB), StädteExpress (RE)

On Städtebahn Sachsen trains, retractable steps make it easier for you to board. At some stations you can even board from platform level. If that cannot be done, folding ramps can be used. As there is always a guard on the trains who will be prepared to help, you can let us know up to one day in advance but it is not essential to do so. You can let us know about your journey in advance by contacting:

Contact:


trilex (RB), trilexExpress (RE)

Low-floor vehicle design enables passengers to simply roll on and off at many platforms. Wheelchair users and people travelling with baby buggies can make use of a ramp at many stations (350 kg load capacity). Vehicles have a disabled toilet.

Passengers who need help to get on or off our vehicles, please get in touch at least 1 working day before your journey. This particularly applies if you are travelling in a group. You can let us know about your journey in advance by contacting:

Contact:

Die Länderbahn GmbH DLB
Kundencenter
Bayerstraße 24
DE-80335 München

montags bis freitags: 7 – 19 Uhr; samstags und sonntags: 8 – 12 Uhr (außen an Feiertagen)

Service-Hotline: 089/548 88 97-25
Web: http://www.trilex.de/de/service/barrierefrei-reisen/

Using trams

Dresdner Verkehrsbetriebe AG

To make it easier for passengers to get on, only low-floor vehicles now operate in the Dresden urban area. Each vehicle has a ramp at the first passenger door which enables wheelchair users to get on and off at almost any stop.

We are continuing to increase the number of stops which have a guide system for the blind and a high kerb. Wheelchair users can usually get on and off the tram without a ramp. With only a few exceptions, all the stops in the inner city area are barrier-free. DVB AG vehicles show which stops are barrier-free (a wheelchair symbol or an asterisk "*" by the name of the stop).

Registering your tram journey in advance is not necessary. If you need help, or if you would like to travel as a group, please contact Dresdner Verkehrsbetriebe AG.

Contact:

Logo der Dresdner Verkehrsbetriebe AG (DVB) Dresdner Verkehrsbetriebe AG (DVB)
Customer centre

Tel.: 0351 / 857 10 11
Fax.: 0351 / 857 10 10
Email: service@dvbag.de
Web: www.dvb.de

Using buses

Dresdner Verkehrsbetriebe AG

In recent years, to make boarding easier, all the buses in our fleet have been replaced by low-floor vehicles which also have a kneeling system (tips sideways) and a ramp. This means that wheelchair users can get on and off the buses at around 80 % of stops.

We are continuing to increase the number of stops which have a guide system for the blind and a high kerb. Wheelchair users can usually get on and off the tram without a ramp. With only a few exceptions, all the stops in the inner city area are barrier-free. DVB AG vehicles show which stops are barrier-free (a wheelchair symbol or an asterisk "*" by the name of the stop).

Registering your bus journey in advance is not necessary. If you need help, or if you would like to travel as a group, please contact Dresdner Verkehrsbetriebe AG.

Contact:

Logo der Dresdner Verkehrsbetriebe AG (DVB) Dresdner Verkehrsbetriebe AG (DVB)
Customer centre


Tel.: 0351 / 857 10 11
Fax: 0351 / 857 10 10
Email: service@dvbag.de
Web: www.dvb.de

 


Müller Busreisen GmbH

We would ask passengers with disabilities and restricted mobility to let us know in advance that they intend to travel, so that they can relax on their Müller Busreisen GmbH (MBR) bus journey. Please let us know, at least 1 day before you travel, your start and end station and your departure date (departure time) by contacting:

Contact:

Logo der Müller Busreisen GmbH Müller Busreisen GmbH
OT Langenwolmsdorf
Stolpener Str. 4
01833 Stolpen

Tel.: 035973 / 226 - 0
Web: www.mueller-bus.de


Regionalverkehr Sächsische Schweiz-Osterzgebirge GmbH (RVSOE)

We would ask passengers with disabilities and restricted mobility to let us know in advance that they intend to travel, so that they can relax on their Oberelbische Verkehrsgesellschaft Pirna-Sebnitz mbH (OVPS) bus journey. Please let us know, around 2 - 3 days before you travel, your start and end station and your departure date (departure time) by contacting:

Contact:

Logo der RVSOE - Regionalverkehr Sächsische Schweiz-Osterzgebirge GmbH Regionalverkehr Sächsische Schweiz-Osterzgebirge GmbH (RVSOE)
Bahnhofstraße 14 a
01796 Pirna

Tel.: 03501 / 71 11-0
Tel.: 03501 / 71 11-104
Web: www.rvsoe.de


Regionalbus Oberlausitz GmbH

We would ask passengers with disabilities and restricted mobility to let us know in advance that they intend to travel, so that they can relax on their Regionalbus Oberlausitz GmbH bus journey. Please let us know, around 2 - 3 days before you travel, your start and end station and your departure date (departure time) by contacting:

Contact:

Logo der Regionalbus Oberlausitz GmbH Regionalbus Oberlausitz GmbH (RBO)
Paul-Neck-Straße 139
02625 Bautzen

Mobility Centre: 03591 / 49 11 30
Operations Centre: 03591 / 49 11 00
Web: www.regiobus-bautzen.de


Satra Eberhardt GmbH (Satra)

When travelling on a Satra Eberhardt GmbH bus, passengers with disabilities and restricted mobility do not need to let us know in advance, because the company only uses low-floor buses. However, if you need help, or have any questions, or if you would like to travel as a group, please contact Satra Eberhardt GmbH:

Contact:

Logo der Satra Eberhardt GmbH Satra Eberhardt GmbH (Satra)
Zschoner Ring 30
01723 Kesselsdorf

Tel.: 035204 / 921 54
Web: www.satra-eberhardt.de


Verkehrsgesellschaft Hoyerswerda mbH

In the town of Hoyerswerda many stops have been modernised so that they are disabled-friendly or partly disabled-friendly. When travelling on a Verkehrsgesellschaft Hoyerswerda mbH bus, passengers with disabilities and restricted mobility do not need to let us know in advance, because the company only uses low-floor buses. However, if you need help, or have any questions, or if you would like to travel as a group, please contact Verkehrsgesellschaft Hoyerswerda mbH:

Contact: 

Logo der Verkehrsgesellschaft Hoyerswerda (VGH) Verkehrsgesellschaft Hoyerswerda mbH (VGH)
Industriegelände Straße B Nr. 8
02977 Hoyerswerda

Tel.: 03571 / 46 96 00
Tel.: 03571 / 46 96 38
Web: www.vgh-hy.de


Verkehrsgesellschaft Meißen mbH

We would ask passengers with disabilities and restricted mobility to let us know in advance that they intend to travel, so that they can relax on their Verkehrsgesellschaft Meißen mbH bus journey. Please let us know, at least 3 days before you travel, your start and end station and your departure date (departure time) by contacting:

Contact: 

Logo der Verkehrsgesellschaft Meißen mbH (VGM) Verkehrsgesellschaft Meißen mbH (VGM)
Hafenstraße 51
01662 Meißen

Tel.: 03521 / 74 16 63
Tel.: 03521 / 74 16 50
Web: www.vg-meissen.de

Using historic vehicles


Radebeul–Radeburg Railway


Logo der Sächsische Dampfeisenbahngesellschaft mbH SDG Sächsische Dampfeisenbahngesellschaft mbH (SDG)
Am Bahnhof 1
01468 Moritzburg

Tel.: 035207 / 89 29 - 0
Web: www.sdg-bahn.de


Kirnitzsch Valley Tramway


Logo der RVSOE - Regionalverkehr Sächsische Schweiz-Osterzgebirge GmbH Regionalverkehr Sächsische Schweiz-Osterzgebirge GmbH (RVSOE)
Betrieb Bad Schandau
Kirnitzschtalstrasse 8
01814 Bad Schandau

Tel.: 03501 / 71 11-300
Web: www.rvsoe.de


Suspension Railway


Logo der Dresdner Verkehrsbetriebe AG (DVB) Dresdner Verkehrsbetriebe AG (DVB)
Trachenberger Strasse 40
01129 Dresden

Tel.: 0351 / 857 - 0
Web: www.dvb.de

Funicular Railway


Logo der Dresdner Verkehrsbetriebe AG (DVB) Dresdner Verkehrsbetriebe AG (DVB)
Trachenberger Straße 40
01129 Dresden

Tel.: 0351 / 857 - 0
Web: www.dvb.de

Weisseritz Valley Railway


Logo der Sächsische Dampfeisenbahngesellschaft mbH Sächsische Dampfeisenbahngesellschaft mbH (SDG)
Am Bahnhof 1
01468 Moritzburg

Tel.: 035207 / 89 29 - 0
Web: www.sdg-bahn.de