Ticket machines

If a machine fails to work, not giving you your change or your ticket after you have paid, please phone the RVD's service number 0351 / 492 13 57 as soon as possible and report the fault.

Please state the number of the machine.

Once your information has been checked, the money owed will be transferred to your account.

Ticket machines in the VVO

In the VVO area there are different types of ticket machines operated by different transport companies. To make it easier for you to use the machines, we have standardised them as much as possible.

Fahrscheinautomaten im VVO

What should you do if the machine fails to work?

Have you inserted your money but not received a ticket? If so, see which transport company the machine belongs to. Note the machine number and speak to an employee in the vehicles.

What should you do if a DVB ticket machine fails to work?

Please report any faulty machines to the DVB's service hotline: 0351 / 857 10 11 and describe the fault.

Please state the number of the machine.

Once your information has been checked, the money owed will be transferred to your account.

What should you do if a DB ticket machine fails to work?

Please phone the free service number 0800 2886644 and state the number of the faulty DB ticket machine.

Get on the train and speak to the guard as soon as possible. Please tell the guard the number of the faulty ticket machine and describe the fault. The guard will check your details using the machine number and issue a normal ticket to your destination.

Once your information has been checked, the money owed will be transferred to your account.

 

What should you do if a VGM ticket machine fails to work?

If a machine fails to work, not giving you your change or your ticket after you have paid, please phone the VGM's service number 03521 / 74 16 31 as soon as possible and report the fault.

Please state the number of the machine.

Once your information has been checked, the money owed will be transferred to your account.